Support

1. 1st year of ownership (Support included)	If your UMIS or IBIS was installed less than three years ago, you get free subscription support (AMC) for the first 12 months. Repairs resulting from defects in manufacture are covered under warranty for three years from date of installation.
2. Supported customers User name and password required.	Supported customers are those with an Annual Maintenance Contract. Access to support web site 15% discount on indenters. Regular software updates Publications not available to the general public such as "IBIS Uncovered" which details undocumented features of the program and the instrument. Prompt and professional advice about operation of your IBIS/UMIS, onlilne diagnostics, labour for any repairs.
3. Unsupported customers Annual Maintenance Support Details (PDF)	If you have inherited responsibility for a UMIS and are presently unsupported, you are welcome to make an enquiry about the cost of repairing, recalibrating or otherwise getting your instrument back to perfect working condition.
4. Upgrades for older instruments Upgrade brochure (PDF)	If your UMIS is an older model, you may wish to upgrade it. The upgrade consists of new software and wiring interface kit and retains your existing UMIS hardware. A Windows XP computer is required with up to three PCI slots.