Product Support
1. 1st year of ownership
 If your UMIS or IBIS was installed less than three years ago, you get free subscription support (AMC) for the first 12 months. Repairs resulting from defects in manufacture are covered under warranty for three years from date of installation.

2. Supported customers Supported customers are those with an Annual Maintenance Contract.
  • Access to support web site
  • 15% discount on indenters.
  • Regular software updates
  • Publications not available to the general public such as "IBIS Uncovered" which details undocumented features of the program and the instrument.
  • Prompt and professional advice about operation of your IBIS/UMIS, onlilne diagnostics, labour for any repairs.


User name and password required.

 
3. Unsupported customers If you have inherited responsibility for a UMIS and are presently unsupported, you are welcome to make an enquiry about the cost of repairing, recalibrating or otherwise getting your instrument back to perfect working condition.
Annual Maintenace Support Details (PDF)
4. Upgrades for older instruments If your UMIS is an older model, you may wish to upgrade it. The upgrade consists of new software and wiring interface kit and retains your existing UMIS hardware. A Windows XP computer is required with up to three PCI slots.


Upgrade brochure (PDF)